FAQ
Frequently Asked Question
Find answers and general moving information to help you understand how it works.
General inquiries
Reach us at info@karazremovals.co.uk and we will get back to you asap.
Call us on the phone at +44 7392 497990 or 0131 574 8046.
Our address is Peffermill Business Centre Unti 14, North Peffer Place Edinburgh EH16 4UZ.
We serve the entire Edinburgh area, surrounding towns and across the UK.
Our rates vary depending on the distance and number of the moves, the size of your belongings, and any additional services that you request. However, we offer competitive rates and a satisfaction guarantee.
We offer a wide range of removal services including moving house, delivery, and courier vans. Customers can simply hire a man with a van, or if the job requires it, they can hire a fleet with a full team of experienced, strong removal men. For a small extra cost, we can also help you with packing away your furniture and belongings as well as cleaning services. We move residential customers, businesses, and students.
We require a 72-hour notice for cancellations. Cancellations made less than 72 hours in advance will be subject to a fee.
There are a few things you can do to prepare for your move:
- Declutter and get rid of any unwanted items.
- Pack your belongings in sturdy boxes and label each box clearly.
- Disassemble any furniture that needs to be moved.
- Clear a path for the movers to load and unload your belongings.
- Be available on moving day to answer any questions the movers may have.
We have comprehensive liability insurance to protect your belongings in case of damage or loss.
The number of movers we send depends on your move’s size — our logistics team will make sure we have the appropriate amount of movers to meet your relocation’s requirements.
If your belongings are damaged during the move, we will work with you to file a claim and get your belongings repaired or replaced.
Yes, we wrap furniture parts in plastic wrap. This clingy, tear-resistant material protects furniture and other items while in transit. Another protective covering often we use when moving furniture are moving blankets. These blankets are thick and will protect not only your furniture when moving but your walls as well.
To file a claim, please contact us within 72 hours of the damage. We will require you to provide a detailed description of the damage, as well as photographs of the damaged items.
When you book a move with us 50% of the total quote is required as a deposit upon acceptance of our quote and in full one day before moving day.
We accept all major credit cards, as well as cash and checks.
Yes, we offer discounts for seniors, military members, and students. Please contact us for more information.
If your moving day is rapidly approaching and it becomes clear that you will not be fully packed, you must inform us as soon as possible. We can work with you to make the best possible “plan b” for packing. This may mean having the movers finish your packing or, if you have the flexibility and we have the availability, pushing back your moving day to allow more time to pack. If you have only a small quantity of items left to pack, your movers can often complete this on moving day; however, it is important to understand that this will add time to the job and, therefore, add to the total cost of the move.
We have a 99% customer satisfaction rating. We are committed to providing our customers with the best possible moving experience.
Some of the most common mistakes people make when moving include:
- Not packing enough packing materials.
- Not packing their belongings safely.
- Not labeling their boxes clearly.
- Not disassembling their furniture before moving it.
- Not clearing a path for the movers to load and unload their belongings.
- Not being available on moving day to answer any questions the movers may have.
To avoid these mistakes, be sure to:
- Purchase or rent enough packing materials.
- Pack your belongings safely and label each box clearly.
- Disassemble any furniture that needs to be moved.
- Clear a path for the movers to load and unload your belongings.
- Be available on moving day to answer any questions the movers may have.